Shipping Policy

Esos Surfaces Shipping Policy

At Esos Surfaces, we are dedicated to delivering custom products that meet the unique needs of your home. Understanding that customization involves precise sizing and detailed preparation, we have established a shipping policy that ensures your order arrives accurately and efficiently.

Custom Orders and Sizing

All custom products require confirmation of specifications and sizing before the commencement of production. We encourage our customers to carefully review and confirm all details related to their custom orders. This process is crucial to ensure that the final product meets your exact requirements and avoids any potential delays in shipping.

Shipping Timeframe

Once all details have been confirmed and your custom order is ready, shipping will take approximately 5-10 working days. This timeframe is an estimate and begins from the moment your order is fully prepared and leaves our facility.

Shipping Details:

Address: All orders will be shipped to the address provided at the time of order confirmation. Please ensure that your shipping address is accurate to avoid any delays.
Delivery Days: Our standard shipping operates on business days (Monday-Friday), excluding public holidays.
Tracking: Upon dispatch, you will receive a tracking number via email, allowing you to monitor the progress of your shipment.
Contact Information: Should you have any questions regarding your shipment, please do not hesitate to contact us at (703) 574-0454 or via email at info@esossurfaces.com.
Shipping Location:

Esos Surfaces is located at 21580 Atlantic Blvd. STE 145, Sterling VA 20166. Our strategic location allows us to efficiently manage and dispatch orders, ensuring timely delivery to our customers.

Customer Service:

Our team is committed to providing exceptional service and support throughout the entire ordering and shipping process. Should you encounter any issues or have specific shipping requests, please reach out to our customer service team for assistance.

Conclusion:

At Esos Surfaces, we understand the importance of timely and accurate delivery for custom products. Our shipping policy is designed to provide clear and reliable information to ensure a seamless experience for our customers. Thank you for choosing Esos Surfaces for your home customization needs.